Cover Your Ass -- Keep Records!

Keep track of your dealings with companies. For instance, don't delete any email --you never know when you'll need it as evidence.

Also, if you know you habitually save stuff, then you can know when a company rep tries to bluff you by saying she's sure she sent you that memo last Arbor Day ...

"All right, IBM! You know what? This is going on your permanent record!!"

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