Remember in the movie The Road Warrior, how the bad guys strapped hostages onto the front of one of their battle vehicles, so when it ran into something, the hostages were the ones getting squished?

That's the position a company puts individual telemarketers in. The assumption is that by putting a human in front, people on the other end will be forced to be polite.

That's a fallacy. We have no obligation to be nice to telemarketers. They've blown it by abusing us, and they'll never get it back.